Case Study: Georgia Power
Georgia Power is the largest subsidiary of Southern Company, one of the nation's largest generators of electricity.
Georgia Power has been providing electricity to its customers in Georgia for almost a century and its rates are more than 15 percent below the national average.
Georgia Power offers a variety of incentives and pricing options that allow its business customers to use electricity more efficiently and to better manage their energy costs.
The Problem: Georgia Power groups several of these pricing options under the heading of Demand Response Programs. Demand Response programs are offered to Georgia Power's largest commercial customers and work to ensure grid reliability while providing customers with a pricing tool to manage electricity costs. Customers are notified when electricity usage must be interrupted and about the status conditions that affect such interruption events so that they may reduce electricity consumption when required.
The Solution: Georgia Power selected Stonewater's solution to improve their communication with their Demand Response Program customers and to secure a more scalable, web-based solution for program expansion. The Stonewater solution notifies customer contacts with personalized messages on phones, two-way pagers, faxes and e-mails. Customers may immediately acknowledge the notification message via a touch-tone telephone or over the Internet through Georgia Power's secure Energy Direct.com site.
Results: The Stonewater solution has streamlined program management and administration. Administrators can create flexible notification groups and centrally monitor real-time message delivery and customer acknowledgment over the Internet. On-line historical program activity is also available for customers and Georgia Power personnel.